Privacy Policy
This Privacy Policy explains how The Global Gateway (“we,” “us,” or “our”), based in New Delhi, India, collects, uses, shares, and protects your personal information when you:
- Visit our website: the–global–gateway.com
- Contact us via WhatsApp, email, or phone
- Fill out any form on our website
- Interact with our advertisements on Google, Facebook, Instagram, or any other platform
- Use any of our visa and travel consultation services
Please read this policy carefully. By using our website or services, you agree to the terms described below.
If you have any questions, contact us at: 📧 info@theglobalgateway.com 📱 9220440283 , 9220440285
1. WHO WE ARE
The Global Gateway is a visa and travel services consultancy based in New Delhi, India. We help Indian citizens apply for tourist visas to the USA, Europe (Schengen), Canada, Australia, New Zealand, and 50+ other countries.
We are the data controller for the personal information you share with us.
2. WHAT INFORMATION WE COLLECT
We collect two types of information: information you give us directly, and information collected automatically when you use our website or see our ads.
2.1 Information You Give Us Directly
When you fill out a contact form, book a consultation, or reach out to us via WhatsApp or email, we may collect:
- Full name
- Email address
- WhatsApp / phone number
- Passport details (nationality, passport number, expiry date) only when required for visa processing
- Date of birth
- Travel destination and approximate travel dates
- Number of travellers in your group
- Employment or business details (as relevant to your visa application)
- Financial information (bank statement summaries) only when required for visa consultation
- Previous visa history (approved or rejected)
- Any other information you voluntarily share with us
2.2 Information Collected Automatically
When you visit our website, we (or our third-party partners) may automatically collect:
- IP address and approximate location (city/country level)
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Pages visited and time spent on each page
- Referring website (how you found us)
- Clicks and interactions on our website
- Cookies and tracking data (see Section 6 for full Cookie Policy)
2.3 Information from Advertising Platforms
If you interact with our ads on Facebook, Instagram (Meta), or Google, these platforms may share certain data with us, including:
- That you clicked on or engaged with our ad
- General demographic information (age range, location) in aggregated, non-identifiable form
- Ad performance data (impressions, reach, conversions)
We use this information only to measure how well our ads are performing and to improve them. We do not receive your personal Facebook or Google profile information without your explicit consent.
3. WHY WE COLLECT YOUR INFORMATION
We collect and use your information for the following reasons:
3.1 To Provide Our Services
- To understand your visa requirements and give you accurate advice
- To prepare your visa application and supporting documents
- To communicate with you about your application status
- To send you documents, checklists, and other service-related information
3.2 To Respond to Your Enquiries
- To reply to messages you send via our website contact form, WhatsApp, or email
- To schedule and conduct consultations
3.3 To Run and Improve Our Website
- To understand how visitors use our website
- To fix technical issues and improve user experience
- To analyze traffic patterns and popular content
3.4 To Run Advertising Campaigns (Meta & Google Ads)
- To show our ads to people who are likely to be interested in visa services
- To retarget people who have visited our website (via cookies and pixel data see Section 6)
- To create “lookalike audiences” on Meta (Facebook/Instagram) and Google to reach new potential clients similar to our existing customers
- To measure and optimize the performance of our ad campaigns
- To track conversions for example, when someone fills out our contact form after seeing one of our ads
Important Note on Advertising: We use the Meta Pixel (Facebook Pixel) and Google Analytics / Google Ads Conversion Tracking on our website. These tools use cookies to collect information about your visits and actions on our website. This data helps us show you more relevant ads and measure how effective our advertising is. You can opt out of this tracking see Section 7 for how.
3.5 To Comply with Legal Obligations
- To maintain records as required by applicable Indian laws and regulations
- To respond to legal requests or court orders if required
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to anyone. Ever.
We only share your information in the following limited circumstances:
4.1 With Embassies and Official Authorities
When you engage us to assist with a visa application, we may share relevant personal information (as provided by you) with the relevant embassy, consulate, VFS Global, or other authorized application center but only with your knowledge and consent, and only for the purpose of your visa application.
4.2 With Trusted Service Providers
We may share data with third-party companies that help us run our business, including:
| Service Provider | Purpose |
| Google (Analytics & Ads) | Website analytics and advertising |
| Meta (Facebook & Instagram) | Advertising and audience targeting |
| WhatsApp Business | Client communication |
| Email Hosting Provider | Email communication |
| Website Hosting Provider | Website infrastructure |
| CRM / Lead Management Tool | Managing client enquiries and follow-ups |
These providers are only given access to the information they need to perform their specific function. They are not permitted to use your data for their own purposes.
4.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or a government authority in India or another applicable jurisdiction.
4.4 Business Transfers
If The Global Gateway is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will notify you via email or a notice on our website before this happens.
5. HOW LONG WE KEEP YOUR INFORMATION
We keep your information for as long as necessary to:
- Provide our services to you
- Comply with our legal obligations
- Resolve disputes and enforce our agreements
In practice, this means:
- Enquiry data (name, phone, email, destination): Up to 2 years after your last interaction with us
- Visa application data (passport, financial info, travel history): Up to 3 years after the completion of your service
- Website analytics data: As per the retention settings of Google Analytics (typically 14 months)
- Advertising data (Meta Pixel, Google Ads): As per the data retention policies of Meta and Google (typically 90 days to 2 years)
After these periods, your data is securely deleted or anonymized.
6. COOKIES AND TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small files stored on your device when you visit a website. They help websites remember your preferences and track how you use the site.
What Cookies Do We Use?
| Cookie Type | Purpose | Examples |
| Essential Cookies | Make the website work properly | Session cookies, login state |
| Analytics Cookies | Understand how visitors use our site | Google Analytics (_ga, _gid) |
| Advertising Cookies | Show you relevant ads; measure ad performance | Meta Pixel, Google Ads conversion cookies |
| Preference Cookies | Remember your settings | Language, form data |
Meta Pixel (Facebook Pixel)
We use the Meta Pixel on our website. This is a piece of code that allows us to:
- Track when someone visits our website after clicking one of our Facebook or Instagram ads
- Measure conversions (e.g., when someone submits a contact form)
- Build Custom Audiences for retargeting (showing ads to people who visited our site)
- Create Lookalike Audiences (reaching new people similar to our existing customers)
The Meta Pixel may collect your IP address, browser information, and the pages you visit on our website. This data is processed by Meta in accordance with their Data Policy.
Meta’s Data Policy: https://www.facebook.com/policy.php
Google Analytics & Google Ads
We use Google Analytics to understand how visitors use our website, and Google Ads conversion tracking to measure the effectiveness of our Google advertising campaigns.
Google may collect information about your device, location, and browsing behavior on our website.
Google’s Privacy Policy: https://policies.google.com/privacy Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
How to Control Cookies
You can control and manage cookies in the following ways:
- Browser settings: Most browsers let you refuse or delete cookies. Check your browser’s help section for instructions.
- Google Analytics opt-out: Install the Google Analytics Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout
- Meta Ad Preferences: Manage how Meta uses your data for ads at https://www.facebook.com/ads/preferences
- Your Online Choices: Visit https://www.youronlinechoices.com for more options
Please note that if you disable certain cookies, some parts of our website may not work as expected.
7. YOUR RIGHTS OVER YOUR PERSONAL DATA
You have the following rights regarding your personal information:
Right to Know
You can ask us what personal information we hold about you, and why we hold it.
Right to Access
You can request a copy of the personal data we have collected about you.
Right to Correct
If any information we hold about you is inaccurate or outdated, you can ask us to correct it.
Right to Delete
You can ask us to delete your personal information. We will do so unless we are legally required to keep it.
Right to Withdraw Consent
If you previously gave consent for us to use your data (for example, for marketing emails), you can withdraw that consent at any time.
Right to Object to Marketing
You can opt out of receiving marketing communications from us at any time by:
- Replying “STOP” to any WhatsApp message from us
- Clicking “Unsubscribe” in any email we send
- Emailing us at info@theglobalgateway.com
To exercise any of these rights, contact us at: 📧 info@theglobalgateway.com 📱 9220440283 , 9220440285
We will respond to all valid requests within 30 days.
8. HOW WE PROTECT YOUR INFORMATION
We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. These include:
- Secure (HTTPS) connections on our website
- Password-protected systems and databases
- Restricted access only authorized team members can access your data
- Regular review of our data handling practices
However, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
9. CHILDREN’S PRIVACY
Our services are intended for adults (18 years and above). We do not knowingly collect personal information from children under the age of 18 without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at info@theglobalgateway.com and we will delete that information promptly.
10. LINKS TO OTHER WEBSITES
Our website may contain links to external websites such as embassy portals, VFS Global, or government visa application websites. We are not responsible for the privacy practices of those websites. We recommend you read their privacy policies before submitting any personal information on those sites.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Post a notice on our website
- Notify you via email or WhatsApp (where applicable)
We encourage you to check this page periodically to stay informed about how we protect your information.
12. GOVERNING LAW
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
We are also committed to complying with applicable advertising platform policies, including:
- Meta (Facebook & Instagram) Advertising Policies
- Google Ads Policies
13. CONTACT US
If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please reach out to us:
The Global Gateway 📍 New Delhi, India 📧 info@theglobalgateway.com 📱 WhatsApp: 9220440283 , 9220440285 🌐 the–global–gateway.com
Operating Hours: Monday to Saturday | 9:00 AM – 7:00 PM IST
We take all privacy concerns seriously and will respond within 30 business days.
